Processing Time

Once your order is placed, our fulfillment team will take 2-3 business days to carefully process and package it before handing it off to one of our shipping partners depending on your location, those partners are (USPS, UPS, and DHL). Orders placed on Sundays will not start processing until the following (Tuesday) we’re closed on Sundays. Items may ship from one or more of our fulfillment facilities: Anaheim, Dallas, Atlanta, and New York City.

Estimated Delivery Time

Most orders, including processing time, typically arrive within 7–10 business days. Please note that this timeframe is not guaranteed, as various factors may affect both order processing and shipping duration.

Once your order has been handed off to one of our shipping carriers, you will receive a tracking number via email. This number will include an estimated arrival date and allow you to monitor your shipment’s progress. Kindly note that tracking details may take up to 24 hours to appear after the tracking number is issued.

Expedited Delivery

Select items may qualify for expedited shipping through our Sunset@Vine Express store, which offers Same Day delivery within Dallas County, TX, as well as Next Day and 3-Day shipping options across the United States and Canada. Product eligibility for expedited delivery will be clearly indicated on each item’s product page.

Please note that Sunset@Vine Express operates as an independent storefront, dedicated exclusively to providing faster delivery services. Its shipping policies and terms may differ from those of our main Sunset@Vine store.

Shipping Schedule

We ship packages Monday – Friday, between 10:00 AM and 5:00 PM PST.
Saturday, 10:00 AM thru 2:00 PM PST

  • Orders placed on Sunday will start processing on Tuesday.

Shipping Rates

Shipping rates will vary depending on your location. The applicable rate will be calculated at checkout based on the delivery address provided.

Free Shipping:

U.S. and Canada orders totaling $100.00+ USD receive free shipping automatically at checkout.
International orders totaling $500.00+ USD receive free shipping automatically at checkout.

Order Confirmation and Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package on its journey! Keep in mind there is a 2-3 business day processing period before items are handed off for shipment.

Pre-Orders and Backorders

Pre-Orders & Backorders 📆

  • Pre-order items will ship on or before their estimated in stock date. 🗓️
  • Backordered items will ship as soon as stock is available—your order will be on hold until then!

Pre-Order Policy

At Sunset@Vine, we offer exclusive access to upcoming styles through our pre-order service—giving you the chance to reserve high-demand items before they’re officially in stock.

  • What Is a Pre-Order A pre-order is an advance purchase of an item not yet available for immediate shipment, but scheduled to arrive soon.
  • Estimated Arrival Pre-order items generally ship on or before the availability date. We’ll notify you of any changes to the expected arrival as soon as possible.
  • Manufacturer Delays In rare cases, delays or stock limitations from the manufacturer may prevent us from fulfilling your pre-order. If this occurs, we will process a full refund in accordance with our Refund Policy found in our Terms of Sale.
  • Mixed Orders If your order contains both pre-order and in-stock items, we will ship the available items immediately. The pre-order item will ship separately once it’s in stock.
  • Cancellation Policy Pre-orders cannot be canceled once placed. Please review your order carefully before completing your purchase.

We appreciate your understanding and your excitement for upcoming releases.

Backorder Policy

At Sunset@Vine, we strive to maintain the availability of all items featured in our online store. However, occasionally, high demand may lead to certain products being temporarily out of stock.

  • Backordered Items: Products listed as “backorder” are typically expected to be restocked within 14 business days.
  • Order Fulfillment: Once replenished, your order will be processed and shipped promptly.
  • Manufacturer Limitations: In rare cases, a manufacturer may run out of inventory and be unable to fulfill the restock within the expected time frame.
  • Refunds: If this occurs, your order will be automatically refunded in accordance with our Refund Policy, as outlined in our Terms of Sale.

We appreciate your patience and understanding and remain committed to providing a seamless shopping experience.

Lost, Damaged, or Stolen Packages

If you believe you received a damaged or faulty item that was not damaged during shipment, please submit a support ticket immediately. Please note: Incorrect sizing or ordering errors do not qualify as damaged or faulty and are not eligible for a refund or exchange.


If your item is damaged during shipment, we offer optional package protection through our partner Route® for a small additional fee. Route® protects your order against:

  • Loss

  • Theft

  • Damage during transit

To be eligible for coverage, you must add Route® protection at checkout. Claims for lost, stolen, or damaged packages can be submitted directly through Route’s easy-to-use claims portal.

⚠️ Important: If you decline Route® package protection, Sunset@Vine is not responsible for any packages that are lost, stolen, or damaged after they leave our facility. While optional, we highly recommend adding Route® to your order for peace of mind.

Shipping Delays

We do our best to get your order out as quickly as possible, but sometimes delays happen!

  • Busy holidays like New Year’s, Valentine’s Day, Mother’s Day, Memorial Day, July 4th, Thanksgiving, Black Friday, and Christmas may slow down processing. 
  • Weather conditions and incorrect shipping/billing info may also affect delivery times.
  • Spring/Summer seasons usually mean faster shipping times!

Thank you for shopping with Sunset@Vine! We appreciate you and can’t wait for you to receive your stylish finds.