Pre-Order Policy
At Sunset@Vine we offer exclusive access to upcoming styles through our pre-order service, giving you the opportunity to reserve select high-demand items before they are officially in stock.
What Is a Pre-Order?
A pre-order is an advance purchase of an item that is not yet available for immediate shipment, but is scheduled to arrive soon.
Estimated Arrival
Pre-order items generally ship on or before the listed availability date. If there are any updates to the expected arrival timeline, we will notify you as soon as possible.
Manufacturer Delays
In rare situations, manufacturer delays or inventory limitations may prevent us from fulfilling a pre-order item. If this occurs, a full refund will be issued in accordance with our Refund Policy as outlined in our Terms of Sale.
Mixed Orders
If your order includes both pre-order and in-stock items, the available items will ship first. Your pre-order item(s) will ship separately once they become available.
Cancellation Policy
Pre-orders cannot be canceled once placed. We encourage all customers to review their order carefully before completing their purchase.
Important Note
By placing a pre-order, you acknowledge and accept the estimated fulfillment timeline associated with that item. We appreciate your patience and support as we prepare upcoming releases.
